Senior Operations Support Analyst
Responsibilities:
Facilitate complex projects, research and analysis. Maintain documentation for each project, create and/or review procedures, and provide training to trainers and/or end users as needed.
Identify, schedule, prioritize, and manage project milestones to ensure team adherence and timely completion of project deliverables.
Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations; identify and lead resolution and communicate updates.
Perform triage/troubleshooting on service work related to escalated, complex or unique situations, etc. Report to Issue Tracker as appropriate. Recommend procedural and system changes to improve end user experience.
Identify and communicate business requirements to internal partners,
Participate in user acceptance testing (UAT) planning and review test cases with internal partners.
Partner with and guide other business groups to assist with various requests, audits data/sample pulls and compilation of required files.
Help others develop subject matter expertise in operational functions, including outsourced partners.
Participate in department initiatives.
Lead continuous improvement culture and pipeline for Operations enhancements.
Qualifications:
Associate’s degree in a business field or equivalent experience
Five years of relevant financial service and/or operations experience
Thorough knowledge of life and/or annuity operations
Technical skills in business analysis and/or business technical support
Excellent verbal/written communication skills
Analytical, organizational, problem solving, and prioritization skills
Strong attention to detail and ability to translate or educate others
Ability to manage multiple projects, deadlines, and stakeholders with increased complexity
Ability to work independently and make decisions in a fast-paced environment
Excellent interpersonal and relationship building skills
Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives
Proficiency using MS Office and ability to quickly learn various software applications
Preferred Qualifications:
Knowledge of relevant SOX, state and federal insurance regulations
Negotiation skills
Working Conditions:
Commuting Remote employees will need to report to a Company office location at times, but will perform their work primarily remotely.
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**
The Salary for this position generally ranges between $58,500-$65,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.