Junior Service Delivery Analyst - Aegon AM
Responsibilities:
- Assist the other Service Delivery Analysts in managing relationships with key suppliers, acting as an escalation point for supplier issues and assists with resolution of issues and incidents.
- Identify and engage with key partners locally, regionally, and globally, ensuring quality and timely delivery.
- Assist with the management of IT service issues and disruptions. Ensure timely and responsible resolution of service issues in line with agreed SLAs, including out-of-hours service disruptions.
- Provide structured communication to customers and suppliers, including the planning, scheduling, measurement, and control of IT service delivery, to the agreed levels of service.
- Contribute to IT initiatives, in line with agreed strategies, policies and best practices.
- Propose and/or implement process improvements.
- Assist with the onboarding of new services and the effective transition of services.
- Adhere to key service management processes (incident, problem, change, request, configuration), implementing aspects of these.
- Provide support to Agile Delivery teams to ensure a quality and timely outcome.
- Carry out tasks as defined under internal and external audits, ensuring audit and risk actions are completed within agreed timescales.
- Based on your progression you may spend time with other teams in IT on such projects as Automation, Robotics, or Information Security.
Required Qualifications:
- Strong analytical and problem-solving skills, with possible technical experience in troubleshooting hardware, software, phones, games, networks, databases, or other complex systems.
- Strong organizational and prioritization skills, and the ability to take initiative when needed.
- Experience in contributing to team projects, to include working closely with other analysts.
- Good communication skills, including effective virtual and in-person presentation skills.
- Experience with office software [Excel, Word, PowerPoint] and any other software packages.
- Strong customer focus is essential.
- 2 years of work experience in a relevant area.
Preferred Qualifications:
- Experience in the Asset Management or financial industry, and a similar level of experience in a support (or customer facing) role.
- Knowledge of ServiceNow
- Knowledge and a working practice of:
- ITIL Practices
- ITSM Tooling
- Analysis Techniques
Job and compensation levels depend upon an applicant’s qualifications including the extent of candidate’s relevant experience and other job-related factors and will be determined by hiring supervisors/managers and HR.
At Aegon Asset Management, we are committed to fostering a diverse workforce and an inclusive culture. We are more than a global Asset Management firm – we are a people business, and we recognize that delivering excellent client outcomes comes from embracing diverse perspectives. We value diversity in the full range of human uniqueness without limitation including race, gender, ability, language, culture, beliefs, age, origin, background, perspectives and experiences.
We are open to considering flexible working practices. Please talk to us about what this means for you.
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