Website Technical Support Specialist
Responsibilities
Provide technical support on website and system issues requiring basic knowledge of website functionality and browser/device support with a focus on agent/customer satisfaction, quality, and efficiency.
Document all contacts, issues/resolutions, and associated actions.
Support multiple company external facing websites.
Qualifications
Bachelor's degree in business field or equivalent experience
Customer service, help desk or related experience
Technical knowledge and maneuverability of computers and mobile devices
Decision-making, problem-solving, and analytical skills
Exceptional customer service and interpersonal skills to provide an outstanding customer and agent experience
Ability to work in a high pressure team environment
Proficiency using MS Office products (e.g. Teams, Forms, PowerPoint, etc.)
Preferred Qualifications
Knowledge of financial services and investment products
1-3 years of call center/tech support experience preferred
Working Conditions
Office or hybrid office/remote environment
Call center environment
May work varied shifts
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.